FAQ
FAQ
- General
- Services
- ADLight™
- (NEW!) TriLight Technology
- Treatment
- Session
- Aftercare
- Shots™ Bank Account
General
No, you don’t! Japan IPL Express is a walk-in IPL salon, so there’s no need to make an appointment. Conveniently located across 17 outlets islandwide, simply walk into any of our outlets whenever you’re free!
In the event that there are customers before you, we seek your understanding and patience that we’ll serve you as promptly as we can.
We believe that effective hair removal and skin solution treatments in Singapore should be accessible to all without compromising on the quality.
Our unique pay-per-shot model enables customers to pay according to the number of Shots™ used, with absolutely no hidden costs or forced commitments as we don’t do packages.
Our affordable prices do not compromise the quality or safety of our services. We use the latest Japanese-Patented pulsed light technology, Advanced Diode Light (ADLight™).
Every therapist at Japan IPL Express undergoes professional in-house training to ensure you receive a safe and effective IPL Hair Removal or Skin Solution treatment. We uphold strict hygiene standards across all our outlets in Singapore, so rest assured that you are in good hands
No, there are no hidden costs or packages at Japan IPL Express. As customers ourselves, we know how uncomfortable hard sell tactics can be. What you see on our price list is exactly what you get, complete transparency.
At Japan IPL Express, we price our services on a pay-per-use Shots™ basis. You’ll only pay for the Shots™ used and top up when needed. No packages, no commitments, just great results.
Yes, we offer 20 Free Shots™ for first-time customers. You may use them on any targeted area of your choice and experience how IPL feels like before deciding to continue. No payment is required. Just walk in and give us a shot!
We accept NETS, Debit/Credit Cards and Grabpay!
All purchased Shots™ are strictly non-refundable, non-transferrable and non-exchangeable. They are also non-extendable upon their expiry date.
Services
Japan IPL Express offers two main services: Hair Removal and Skin Solution.
ADLight™ Hair Removal can safely and effectively destroy hair follicles painlessly, leading to long-term reduction of unwanted hair.
ADLight™ Skin Solution helps with acne, whitening, and pigmentation, giving you clearer and brighter skin.
ADLight™
ADLight™ (Advanced Diode Light) is the latest Japanese-patented technology for painless, long-lasting hair removal and skin rejuvenation.
Unlike traditional IPL machines, ADLight™ uses a more focused light that penetrates deeper into the hair follicle, which perfect for tackling stubborn, deep-rooted hair.
Best of all, ADLight™ is able to balance power & comfort, making treatments up to 2.5x more effective* at permanent hair reduction in stubborn, deep-rooted areas.
It’s not just for hair removal, ADLight™ can also help with acne, pigmentation, and ageing skin for a smoother, brighter complexion.
*Based on a visual hair count study over 38 pairs of treatment areas treated with IPL and ADLight over a 5 month period. Participants’ demographic reflected Japan IPL Express customer base.
The most popular ADLight™ Hair Removal services include underarm hair removal, Brazilian hair removal, and leg hair removal for smooth, long-lasting results.
For ADLight™ Skin Solution, many clients request underarm whitening to brighten darkened skin, as well as treatments to reduce acne, pigmentation, and enhance overall facial brightness.
Our ADLight™ Skin Solution is a versatile IPL treatment for skin that effectively targets both acne, uneven skin tone and pigmentation.
For acne, ADLight™ works with a special control gel to kill bacteria and regulate oil production, while the cooling system soothes the inflammation.
To lighten pigmentation and even out skin tone, ADLight™ helps with skin whitening as it boosts microcirculation, precisely targets melanin pigments on your skin, breaking them down to reveal a clearer, brighter complexion.
(NEW!) TriLight Technology
Building on Japan IPL Express’s expertise on ADLight™ Hair Removal and Skin Solution, we developed TriLight Technology, a non-invasive and comprehensive facial treatment that tackles multiple skin concerns such as aging skin, acne, and pigmentation, while helping to stimulate collagen in one session.
TriLight Technology combines Pulsed Light, Radio Frequency and TheraRed™ to treat all 3 layers of the skin for a complete facial renewal under 30 minutes.
TriLight Technology helps reduce acne and scarring, tighten and strengthen the skin’s structure, and even out skin tone while brightening your complexion.
It effectively targets fine lines, nasolabial folds, crow’s feet, pigmentation, sagging skin, and loss of volume, promoting smoother, healthier, and more youthful-looking skin.
Best of all, TriLight Technology is non-invasive with zero downtime, making it a convenient and effective solution for all skin types.
ADLight™ is a 1-light based technology (i.e. IPL) whereas TriLight Therapy combines 3 different technologies into one treatment (i.e. Pulsed Light, Radio Frequency & TheraRed™).
TriLight Technology is curated for customers who are looking for a more comprehensive facial skin treatment. Hence, it is administered on Full Face only.
As both machines work on light-based technology, there may be too much residual heat in the skin.
Hence, we do not recommend doing full face ADLight™ Hair Removal and TriLight Therapy at the same time.
You can choose to get either:
- Full Face ADLight™ Hair Removal and TriLight Therapy done on a separate session with 2 weeks interval
- ADLight ™ Hair Removal for upper/lower lip and TriLight Therapy on the same session
- Full Face ADLight™ Hair Removal + Skin Solution in the same session.
There is no downtime for this treatment and you may return to your daily activities after!
Treatment
At Japan IPL Express, a Shot™ is defined as one single blast of light from our ADLight™ machine. The number of Shots™ you’ll need for each body area vary as it depends on your hair, skin, and hormonal conditions.
You can refer to our Shots™ Chart for an estimated number of shots required for each area, but our therapists will provide a more precise count during your visit after a treatment.
ADLight™ is capable of balancing power and cooling to keep customers feeling comfortable during their treatment session.
Our ADLight™ machines have an in-built cooling tip, which means they automatically provide a cooling effect during treatment. So only on the rare occasions when customers feel discomfort would our therapists apply cooling gel on the skin. Should this be your personal preference or you have any uncertainties, please don’t hesitate to ask.
There are no major side effects. However if you have relatively dry skin, we’d recommend that you moisturise before your treatments to prevent redness or itchiness. Better yet, make it a good habit to moisturise every day!
If you have sensitive skin, you might wonder if ADLight™ is right for you. While most of our clients with sensitive skin can safely enjoy our treatments, but the best way to know for sure is to walk in and consult with our well-trained therapists. They will carefully examine your skin and provide a personalised recommendation before.
Plus, first-time visitors can try ADLight™ with 20 Free Shots™, making it easy to experience the treatment safely and comfortably.
Yes you may. ADLight™ has the ability to match to your skin tone accordingly to ensure maximum comfort during your treatment session.
This varies! While it is alright for some medical conditions to continue with the treatment, there are also certain medical conditions that will not be allowed.
To clarify this, you can reach us via:
Or, just visit our store to check with the therapists, no appointments needed!
Session
We provide free shaving services for customers doing IPL Hair Removal! Walk in and we will do all the work for you.
For an effective IPL Hair Removal session, it’s crucial that the hair root is intact. Do not wax, pluck, or epilate the area for about three weeks before your first session and in between all subsequent sessions.
Generally, your Hair Removal treatment area requires an estimation of 5-8 sessions, with frequency of once every 4 weeks.
As results are subjective, we tend to look at Progressive Results. By Progressive Results, we refer to hair growing slower, thinner and finer over consistent sessions. This may differ between individuals as everyone’s hair/skin condition and hormones vary. After which, you may go through touch-up/maintenance once every 5 weeks… 6 weeks and eventually the frequency of touch-up visits will decrease until you won’t need to come in at all.
For one to also see results, we strongly recommend consistency in between sessions, i.e. once every 4 weeks. This allows ADLight™ treatment to effectively destroy the hair follicle.
Read: How can you tell if IPL Hair Removal is working for you?
*Sessions & results may vary across individuals due to hair condition and hormones.
We can’t beat science. Hair growth stage is every 26-28 days – god knows why -, and during this period, the hair goes through 3 different stages. When the hair is at its mature stage, i.e. Anagen stage, this is the best and most effective time to go through the treatment. And when this is repeated consistently, the hair cells stop whatever they are doing to grow that hair. That’s when you will see progressive results of hair growing slower, thinner, finer and eventually stop growing.
If you were to come once every few months, it is definitely not going to be effective. It’s the same as if you were to hit the gym consistently, you may see results. If you don’t, you don’t.
Aftercare
Yes! You can resume everyday activities right after treatment. Just be aware that your skin may be slightly more sensitive for up to 3 days post-treatment. Here are a few things to take note of:
Avoid hot saunas, sun-tanning and exfoliating. If you do Facial treatment, remember to slap on sunscreen! Protection is key!
Avoid plucking or epilating unwanted hair the moment you start the treatment! The purpose of IPL is to destroy hair follicles when it’s at the anagen stage. By plucking or epilating, it hinders hair growth which defeats the purpose and affects the effectiveness of the treatment.
Shaving is permitted, but our professional therapists at Japan IPL Express can do it for you for free, ensuring a clean shave without the risk of ingrown hairs.
Since there’s no shaving fee or shaver charges, why not?
Shots™ Bank Account
Think, logging in to a bank app to check on your money and transactions. The idea of Shots™ Bank is exactly like this!
You’re able to view your Shots™ balance & expiry date, Treatment History and Store Purchase History! Everything you’ve done in our store, it’ll be reflected in your Shots™ Bank!
Fancy name hor. You can call it an “Online Account” as well.
By “Existing Customer”, we meant that you have visited/done treatments with us.
Although you’re an Existing Customer, we will still require you to do a one-time online registration – to create and link your Shots™ Bank Account to your In-Store Customer Profile.
Upon creating an online Shots™ Bank account, you will be able to view all of your In-Store activities at the tip of your finger!
By “New Customer”, we meant that you have never visited/done treatments with us before.
You may create your online Shots™ Bank Account anytime – before or after you’ve completed your first visit to the store.
With the online Shots™ Bank account, you will be able to view all of your In-Store activities at the tip of your finger!